Refund and Exchange
Exchange of the items is not applicable in our company policy. Refund will be applicable only if there is any manufacturing damages and that will give the customer a credit note to be offered which expires in 1 month . All pre-orders items are final sale and NOT eligible for return or exchange.
Shipment Delivery
Stone and Sparkle accepts online orders to shipping addresses within the United Arab Emirates. We deliver your order within 2 to 5 business days. If you place your order on holidays, your order will be shipped in 2 or 5 business days. However, if your order is not in stock, it will be specially made for you. This might take up to 2 to 3 weeks. Stone and Sparkle team will confirm the delivery date upon the payment confirmation.
Shipping Charges
Domestic:
Stone and Sparkle ships all orders through our trusted courier partners, Fed-Ex or our in-house expert courier, and is free of charge depending on the destination.
International:
Stone and Sparkle offers a free international shipment for the purchases above AED 5,000.00. Your order will be delivered by our partnered courier which is Fed-Ex and will be packed in a durable condition and in a tamper-proof packing along with our branded box and paper bag. Delivery times may vary, depending on the jewellery stocks, the team will inform you about the expected delivery date once you have placed the order. All international deliveries will be shipped only after payment confirmation and funds credited into our account.
Import Taxes and Duties
Stone and Sparkle ships the products from Dubai after completing all export documentation, however all shipments undergo on custom clearance in the country of destination. The custom clearance team of Fed-ex will complete all custom clearance formalities and if customer is liable to pay any import duty and taxes the same shall be informed to the customer before delivery. Customers need to pay such amount before the taking the delivery. It is thereby advice to all our customers to check or contact the authorities of your country to ensure their country’s import rules, duties and taxes before placing the order.
Important Notes:
The Recipient
We ask the customer to enter the correct details of the consignee or recipient’s name as stated in their photo identification approved by the Government and with their complete delivery address, nearby landmark, postal code and contact number for a hassle-free delivery.
The Delivery Location
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.